Cancellation & Refund Policy

Last updated: July 5, 2026

1. Cancellation by You

Full refund for cancellations at least 7 days before the service date; 50% refund for 3–6 days before. No refund for cancellations within 48 hours or no-shows.

2. Cancellation by Us / Weather

If a service is cancelled due to weather, local conditions, or other causes on our side or force majeure, you receive a full refund or a reschedule of your choice.

3. Partial Use

If you discontinue a service after it has started for personal reasons, the unused portion is not refundable.

4. Refund Processing

Refunds are issued to the original payment method and may take 5–10 business days, depending on the payment provider.

5. Contact

For cancellation and refund inquiries, contact gray@grayplace.net.